How to Migrate Your WhatsApp Business Account (WABA) to Saysimple
If you're currently using the WhatsApp Business API with another Business Solution Provider (BSP), you can migrate your existing WhatsApp Business Account (WABA) to Saysimple without changing your phone number.
The migration is managed by Meta and allows you to keep your existing WhatsApp Business setup, including your phone number, display name, message templates, and messaging reputation.
What Is a WhatsApp Business Account (WABA) Migration?
A WhatsApp Business Account migration transfers your WhatsApp phone number and business account from one Business Solution Provider (BSP) to another.
When you migrate to Saysimple, your customers continue using the same WhatsApp number while Saysimple becomes your new WhatsApp Business Platform provider.
What Is Transferred During the Migration?
When you migrate your WABA to Saysimple, you keep:
✅ Your existing WhatsApp phone number
✅ Your approved Display Name
✅ Your Official Business Account (green checkmark), if applicable
✅ Your approved WhatsApp message templates
✅ Your messaging limits
✅ Your messaging quality rating
This allows you to continue communicating with customers without creating a new WhatsApp presence or reapplying for your existing business profile.
Before You Start
Before starting the migration, make sure you have:
Administrator access to your Meta Business Portfolio
Access to the phone number you're migrating (to receive the verification code)
Administrator access to your current BSP, if required
Two-Step Verification (2FA) disabled for the WhatsApp phone number
Important: The migration cannot proceed while Two-Step Verification is enabled.
WABA Migration Step by Step
Step 1. Disable Two-Step Verification (2FA)
If Two-Step Verification is enabled on your WhatsApp Business Account, disable it before starting the migration.
You can do this through:
Your current Business Solution Provider (BSP)
Meta WhatsApp Manager
Once disabled, Meta will send a confirmation email.
After the migration is complete, you can safely enable Two-Step Verification again.
Step 2. Start the Migration in Saysimple
Begin the WhatsApp onboarding process in Saysimple and choose the option to connect an existing WhatsApp Business Account.
You'll be redirected to Meta's official Embedded Signup process.
Sign in using your Facebook account and select the same Meta Business Portfolio that currently owns your WhatsApp Business Account.
Step 3. Create the New WhatsApp Business Account
During the migration, Meta will ask you to create a new WhatsApp Business Account that will be managed through Saysimple.
Although a new WABA is created in the background, your existing WhatsApp phone number is transferred to it.
When prompted, enter exactly the same Display Name that is already approved for your current WhatsApp Business Account. This helps ensure a smooth migration.
Step 4. Transfer Your WhatsApp Phone Number
Enter the phone number you want to migrate.
Meta will recognize that the number is currently registered with another provider and ask you to confirm the transfer.
To verify ownership, Meta will send a One-Time Password (OTP) via SMS or voice call.
Enter the verification code to complete the migration.
Step 5. Complete the Setup
After the migration is finished, Saysimple will finalize the connection to your WhatsApp Business Account.
If required:
Configure your Meta payment method or credit line.
Re-enable Two-Step Verification (2FA) to secure your account.
Your WhatsApp Business Account is now ready to use in Saysimple.
WABA Migration: Important information
Temporary Service Interruption
During the migration, your WhatsApp number will be temporarily unavailable. In most cases, the downtime lasts between 15 and 60 minutes, although Meta may occasionally require more time.
For the best customer experience, schedule the migration during periods of low messaging activity.
Chat History is NOT Migrated
Only your WhatsApp Business Account configuration is transferred. The following items are not migrated:
Chat history
Historical conversations
Active conversations
Conversation analytics stored by your previous provider
If you need access to previous conversations, export them from your current BSP before starting the migration.
Meta Billing and Credit Line
If your WhatsApp Business Account uses Meta monthly invoicing (credit line), it may take until the next billing cycle for the credit line to appear under Saysimple. This is expected behavior and is managed directly by Meta.
Frequently Asked Questions
Will I keep my WhatsApp phone number?
Yes. Your existing WhatsApp Business phone number is transferred to Saysimple during the migration.
Will I lose my approved message templates?
No. All approved WhatsApp message templates remain available after the migration in your Meta account.
Will I keep my verified business status?
Yes. If your business has an Official Business Account (green checkmark), it will be retained during the migration.
How long does a WhatsApp Business Account migration take?
Most migrations are completed within 15 to 60 minutes, although the duration depends on Meta.
Are my conversations transferred?
No. Chat history, previous conversations, and active chats remain with your previous provider and are not migrated to Saysimple. We recommend to make backup prior to the migration.
Do I need to change my customers' WhatsApp number?
No. Your customers continue using the same WhatsApp number. The migration is transparent to them, except for the brief maintenance window during the transfer.
Need Help Migrating Your WhatsApp Business Account?
If you'd like assistance with your migration, the Saysimple Support team can guide you through the process or schedule the migration for a specific date and time to minimize disruption to your business.
We'll help ensure your WhatsApp Business Account migration is completed as smoothly as possible.