Troubleshooting Notification Issues

Before troubleshooting notification issues, make sure you've read the article How to Manage Notifications in Saysimple and verified that your notification preferences are configured correctly.

If you're not receiving notifications:

• Verify that push notifications are enabled in Saysimple.

• Check that your browser allows notifications for Saysimple.

• Make sure your operating system hasn't disabled browser notifications.

• Confirm your email address is correct if email notifications aren't arriving.

• Click Re-register this device if push notifications have stopped working.

• Allow up to 15 minutes for any changes to your notification settings to become active.

Need Help?

If you're experiencing issues with push notifications, email notifications, or browser permissions, the Saysimple Support team is happy to help.

When contacting Support, please include:

• The browser you're using (Chrome, Edge, Firefox, Safari, etc.).

• Your operating system (Windows, macOS, etc.).

• Whether the issue affects Push notifications, Email notifications, or both.

• A brief description of the issue and any error messages displayed.

Providing this information will help us troubleshoot the problem more quickly.